Posted: September 13th, 2017

1. Appraise the overarching principles of systems thinking and complexity theory 2. .?2. Identify how a Newtonian model of thinking impacts the traditional approach for systems analysis.? 3. 3. Illustrate how principles of systems thinking are related to healthcare delivery. 4. ?4. Discuss a systems thinking approach for the promotion of patient safety.? 5. 5. Define components of a complex adaptive system.?6. Construct a new mental model for viewing systems through the “lens of complexity.”? 6. 7. Discuss application of complexity theory to innovation in safe healthcare delivery.? 7. 8. Describe how viewing healthcare organizations as complex adaptive systems can aid in promoting patient safety.

Class Objectives:
1.    Appraise the overarching principles of systems thinking and complexity theory
2.    .?2. Identify how a Newtonian model of thinking impacts the traditional approach for systems analysis.?
3.    3. Illustrate how principles of systems thinking are related to healthcare delivery.
4.    ?4. Discuss a systems thinking approach for the promotion of patient safety.?
5.    5. Define components of a complex adaptive system.?6. Construct a new mental model for viewing systems through the “lens of complexity.”?
6.    7. Discuss application of complexity theory to innovation in safe healthcare delivery.?
7.    8. Describe how viewing healthcare organizations as complex adaptive systems can aid in promoting patient safety.

View:
1- Russell Ackoff re: Systems Thinking (12:19)

2- Sue video system thinking (34:07)
http://www.4shared.com/music/1GaF1x5Tce/New_Recording_7.html?

3-Sue video on complexity theory (29:08)
http://www.4shared.com/music/D-HeFXsice/New_Recording_8.html?

Answer these “Class Participation” questions after viewing the videos (see other class participation questions after the readings too):
1.    Dr. Ackoff discusses the essential properties of a “system” and uses the automobile and the human body as examples. Please describe what these analogies mean;

how does this apply to a healthcare system? (2 points)
2.    Sue discusses “Analytic” versus “Systems Thinking,” describe the differences between the two and provide a supportive example in healthcare (2 points).
1 page is enough for the 2 questions above

Read:
Burns, J.P. (2001) Complexity Science and Leadership in Healthcare
A Complexity Science Primer:?What is Complexity Science and Why Should I Learn About It? Adapted From: Edgeware: Lessons From Complexity Science for Health Care

Leaders (1998) Zimmerman, B., Lindberg, C. & Plsek, P.
Plsek, P. and Wilson, T. (2001) Complexity science: Complexity, leadership, and management in healthcare organisations British Medical Journal. 323(9): Sept 29: 746-

749. (downloaded from www.bmj.com)
Youngberg, B. (2013) Patient Safety Handbook. CHs 7 and 14
Please respond to these additional class participation questions after completing the readings (and videos):
In order to improve safety in the clinical setting, we have to change our current pattern of thought (since we unknowingly created unsafe patient situations with our

old patterns of linear thinking). As you develop a fundamental understanding of “Systems Thinking,” it is evident that this type of thinking underpins ideal system

designs that facilitate patient safety. If you are astutely aware of systems and complexity verbiage, you can recognize these concepts as you continue to develop a

comprehensive view of compelling factors that impact safety.
Please define the following terms and include a description of how this concept applies specifically to healthcare by provided an example (no more than 1 paragraph per

term). 2 pages for terms below
3.    Complex Adaptive Systems
4.    Edge of Chaos
5.    Minimum Specifications
6.    Self-organization
7.    Swarmware and Clockware
8.    Wicked Questions

Class Participation Questions remember to answer both the 2 short answer questions after the videos and the definition of 6 terms after the readings!

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