Posted: August 11th, 2015
1. What is your gender –
Male
Female
2. What is your age?
Below 25
26 to 35
36 to 60
Above 60
3. The highest academic qualification
High School Education
College Diploma
Bachelor
Masters
PhD
Other
If you selected Others, please specify:
4. I’m from
Asia Pacific
Middle East
Europe
Africa
Other
If you selected Others, please specify:
5. What is/was your main purpose for this air trip?
Business Travel
Tourist
Other
If you selected Others, please specify:
6. How do you rate the customer care services of our airport staffs?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
7. How frequently do you use our airport?
Daily
Weekly
Every 2 – 3 weeks
Monthly
Every 2 – 3 months
Once or twice yearly.
8. How do you rate your entire experience at the airport today?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
9. Please rate the level of knowledge of our airport staffs regarding airlines rules and regulations
Very poor
Poor
Fair
Good
Very Good
10. How knowledgeable is our airport security desk?
Very poor
Poor
Fair
Good
Very Good
11.Kindly rate MCT International Airport security services
Very poor
Poor
Fair
Good
Very Good
12. Kindly rate MCT International Airport customers’ care services
Very poor
Poor
Fair
Good
Very Good
13. Kindly rate MCT International Airport Information desk for new airlines / passengers
Very poor
Poor
Fair
Good
Very Good
14. Are you aware what deregulation in airline industry is?
Yes
No
15.Have the customers’ services level improved after deregulation?
Yes
No
16.What is your suggestion to improve our customers’ services in the face of deregulation?
17. Do you feel any uncomfortable in parking your car within airport?
Yes
No
If no please say the reason:
18.Are you satisfied with the baggage loading, and delivery time?
Yes
No
If no please specify the reason:
19. Are you satisfied with Airline check-in system in the airports?
Yes
No
If no please specify the reason:
20.Are you satisfied with the check in and check out in Immigration?
Yes
No
If no please specify the reason:
21. For how long have you used our airport?
Less than 6 months
1 year to less than 3 years
3 years to less than 5 years
5 years or more.
22.Kindly our airport compared to others you have used within this year?
Yes
No
If no please suggest appropriate area to improve:
23.Please rate us based on our operating staffs
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
24.How do you rate our managers?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Do you have any suggestions for improvement?
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