Posted: February 1st, 2014
A study of Service Quality, Customer Satisfaction and Customer Loyalty in the Private Pre-School Industry in Klang Valley, Malaysia.
A research proposal (with 5 chapters) for DBA level. Title already discussed with supervisor is “A Study of Service Quality, Customer Satisfaction and Customer Loyalty in the Private Pre-School Industry in Klang Valley, Malaysia.”
Citation is Harvard method. To submit Part 1 & 2 (9 pages) for approval first before proceeding with balance 9 pages of parts 3, 4 & 5.
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