Posted: September 14th, 2017

Ames Rubber Corporation: Realizing Multiple Benefits through Improved Quality Custom Paper

1. In developing its Excellence through Quality program, Ames initially benchmarked against Xerox. Is

benchmarking against another company’s quality program a good idea? What are the potential hazards and benefits

involved?

2. Discuss the manner in which Ames implemented its Excellence through Quality program. Did the company place its

emphasis in the right areas? Please explain your answer.

3. Discuss the benefits that Ames Rubber achieved from its quality program.