Posted: May 18th, 2016

Analyze MMC’s characteristics and organizational structure to determine how they could be affecting patient satisfaction in both positive and negative ways.

• Analyze MMC’s characteristics and organizational structure to determine how they could be affecting patient satisfaction in both positive and negative ways.
◦ Could reorganization help drive better patient outcomes?
◦ Does the current structure empower nurses to provide the best patient care possible?
• Analyze social and cultural aspects of MMC that could be exacerbating or helping resolve admission and discharge issues.
◦ Are the right individuals involved in the admission and discharge process or do roles and team dynamics contribute to the issue?
• Assess the responsibilities of MMC leaders and managers to act as change agents in mitigating the patient satisfaction issues.
◦ What actions have already been taken and what other actions would you suggest to make a greater impact?
• Analyze how delegation is contributing to or improving MMC’s issues.
• Analyze how MMC’s staffing and performance evaluations could help improve overall patient satisfaction.
Cite at least five peer-reviewed, scholarly reference that are less than five years old to support your assignment.
Format your paper according to APA guidelines, and include an APA-formatted reference page.