Posted: September 18th, 2017
Application
Below is a job description for an entry-level help desk position. The prospective employer has asked the top four candidates to explain why he or she should be hired, i.e., what sets them apart from other qualified applicants. Review this week’s You Decide content item to see what each candidate has to say and review their resumes. Then, tell us who you would hire and why.
Howard Smith
123 Main Street
Anywhere, ST 99999
(555) 555-5555
Objective:
Seeking an entry level IT position to provide technical assistance to all users of different knowledge bases and to utilize strong communication and interpersonal skills.
Profile:
IT graduate committed to delivering high-quality, responsive services. Practical projects and experiences during degree studies have proved strength in critical problem solving, analysis and technical troubleshooting. Easily adapts to change with eagerness in learning and expanding capabilities. Exceptional mechanical aptitude, previous knowledge and training with cabling, as well as additional technical skills in Information Technology. Strong relationship-building skills acquired through work experience and volunteer activities.
Technology Skill Set:
Operating Systems: Windows 98, ME, XP, Vista, Windows 7, Server2003, Unix/Linux, Office2007/2003
Networking: TCP/IP and other protocols, WANS, LANS, Switches, Routers, Cabling, Troubleshooting
Languages/Applications: HTML, XHTML, Dreamweaver, Photoshop, Flash, Avaya, Citrix
Other Software: UPS Worldship, Norton, Quicken
Internship: IT Assistant Intern
Sun Area Technical Institute January 2010-present
Assist the Director of Technnology and IT Specialist with duties that include:
- Troubleshooting connectivity issues
- Assisting Teachers with computer problems
- PC Repair/Troubleshooting
- Networking structure
- Cabling and patch panel work
Education: Degrees and Certifiates
Associate of Applied Science Degree in Network Systems Administration
DeVry University
Graduation: June 2010
Relevant Coursework: PC Hardware and Software, Introduction to Networking, Routing, Switching and WAN technology, Principles of Information System Security, Introduction to Scripting and database, Network Operation Systems using Unix, Voice/VoIP Administration, Introduction to Business and Technology, Ethical and Legal Issues in the Profession, Critical Thinking and Problem Solving, and Principles of Psychology.
Pennsylvania Skills Certificate in Information Technology
Sun Area Technical Institute
Certificate: June 2010
Relevant Coursework: Network Fundamentals, Server2003, A+Maintenance, cablingC-Tech Network Cabling Specialist for Introduction to Network Cabling for Fiber Optics and Copper –based Cable
Sun Area Technical Institute
Certificates: April 2010
Silver Career Readiness Certificate
Central Pennsylvania Workforce Development Corporation
Certificate: November 2008
Employment History:
Laborer Apr. 2008-Feb. 2009
One Source Staffing, Montoursville, PA
Operator/Packer Sept. 2007-Mar. 2008
Unique Industries, Montoursville, PA
Inventory Specialist Sept.2005-Sept. 2007
WIS International, Wilkes-Barre, PA
- Actively and effectively count the physical retail inventory of stores
- Responsible for operating computer at specific stores to prepare financial papers
Operator I Feb. 2005-June 2005
Higher Dimension Medical, Williamsport, PA
Laborer Oct. 2003-Jan. 2005
Kawneer, Bloomsburg, PA
Press Operator Mar. 1999-Oct. 2003
Moore Business Forms, Lewisburg, PA
Machine Operator Dec. 1997-Mar. 1999
Lending Textiles Mill, Montgomery, PA
Motor Route Driver May 1985-Mar. 1999
Sunbury Daily Item, Sunbury, PA
Community Involvement:
Volunteer Customer Service Representative
Watsontown News, Watsontown, PA May 2010-present
- Family operation
- Provide quality customer service
- Offer services and products to the public
Warrior Run Area Fire Department July 1993-Present
Firefighter/EMT/ current social member
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