Below is a job description for an entry-level help desk position. The prospective employer has asked the top four candidates to explain why he or she should be hired, i.e., what sets them apart from other qualified applicants. Review this week’s You Decide content item to see what each candidate has to say and review their resumes. Then, tell us who you would hire and why.

Howard Smith

123 Main Street

Anywhere, ST 99999

(555) 555-5555­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­



Seeking an entry level IT position to provide technical assistance to all users of different knowledge bases and to utilize strong communication and interpersonal skills.



IT graduate committed to delivering high-quality, responsive services. Practical projects and experiences during degree studies have proved strength in critical problem solving, analysis and technical troubleshooting. Easily adapts to change with eagerness in learning and expanding capabilities. Exceptional mechanical aptitude, previous knowledge and training with cabling, as well as additional technical skills in Information Technology. Strong relationship-building skills acquired through work experience and volunteer activities.


Technology Skill Set:

Operating Systems: Windows 98, ME, XP, Vista, Windows 7, Server2003, Unix/Linux, Office2007/2003

Networking: TCP/IP and other protocols, WANS, LANS, Switches, Routers, Cabling, Troubleshooting

Languages/Applications: HTML, XHTML, Dreamweaver, Photoshop, Flash, Avaya, Citrix

Other Software: UPS Worldship, Norton, Quicken


Internship: IT Assistant Intern

Sun Area Technical Institute                                                                                  January 2010-present

Assist the Director of Technnology and IT Specialist with duties that include:

  1. Troubleshooting connectivity issues
  2. Assisting Teachers with computer problems
  3. PC Repair/Troubleshooting
  4. Networking structure
  5. Cabling and patch panel work


Education: Degrees and Certifiates


Associate of Applied Science Degree in Network Systems Administration

DeVry University

Graduation: June 2010


Relevant Coursework: PC Hardware and Software, Introduction to Networking, Routing, Switching and WAN technology, Principles of Information System Security, Introduction to Scripting and database, Network Operation Systems using Unix, Voice/VoIP Administration, Introduction to Business and Technology, Ethical and Legal Issues in the Profession, Critical Thinking and Problem Solving, and Principles of Psychology.


Pennsylvania Skills Certificate in Information Technology

Sun Area Technical Institute

Certificate: June 2010

Relevant Coursework: Network Fundamentals, Server2003, A+Maintenance, cablingC-Tech Network Cabling Specialist for Introduction to Network Cabling for Fiber Optics and Copper –based Cable

Sun Area Technical Institute

Certificates: April 2010


Silver Career Readiness Certificate

Central Pennsylvania Workforce Development Corporation

Certificate: November 2008


Employment History:

Laborer                                                                                                         Apr. 2008-Feb. 2009

One Source Staffing, Montoursville, PA

Operator/Packer                                                                                         Sept. 2007-Mar. 2008

Unique Industries, Montoursville, PA

Inventory Specialist                                                                                     Sept.2005-Sept. 2007

WIS International, Wilkes-Barre, PA

  • Actively and effectively count the physical retail inventory of stores
  • Responsible for operating computer at specific stores to prepare financial papers

Operator I                                                                                                     Feb. 2005-June 2005

Higher Dimension Medical, Williamsport, PA

Laborer                                                                                                          Oct. 2003-Jan. 2005

Kawneer, Bloomsburg, PA

Press Operator                                                                                              Mar. 1999-Oct. 2003

Moore Business Forms, Lewisburg, PA

Machine Operator                                                                                        Dec. 1997-Mar. 1999

Lending Textiles Mill, Montgomery, PA

Motor Route Driver                                                                                                May 1985-Mar. 1999

Sunbury Daily Item, Sunbury, PA


Community Involvement:

Volunteer Customer Service Representative                                                                              

Watsontown News, Watsontown, PA                                                                         May 2010-present

  • Family operation
  • Provide quality customer service
  • Offer services and products to the public

Warrior Run Area Fire Department                                                                      July 1993-Present

Firefighter/EMT/ current social member


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