Business Communication memo

Situation: As you recall, you are a customer service manager for Headphones, Inc., a company that manufactures headphones. A trainee, Sean Kelly, came to you with some bad news—he had accidentally switched the orders of Joey Ramone and Pat Benatar. He sent the $300 Deluxe Plus to Mr. Ramone, who ordered the $100 Deluxe, and he sent the $100 Deluxe to Ms. Benatar, who ordered the $300 Deluxe Plus.

To reduce the number of mix-ups like this, you want a policy put into place that requires a manager’s signature on orders over $200. Remember, however, that often there is not one clear-cut answer to a problem. So, you will need to provide multiple recommendations for avoiding such mix-ups to your superior, delineating the pros and cons of each.

1. Write a special request memo to Debbie Harry, the regional manager, at least two ideas for policy changes, delineating the pros and cons of each. (~300)

One week later: Success! Your policy requiring a manager’s signature on orders over $200 has been accepted. Since the policy was your idea, Ms. Harry suggests that you should write the informative memo letting everyone in your building know about the new policy.

2. Write a change-in-policy memo to the employees in your building. (~200 words)

Both messages should follow the guidelines given in the textbook (specifically for content, style, and design), should be clear and concise, and should be free of grammar, spelling, and punctuation errors.

The objectives for this assignment include the following:
•Analyze each audience involved carefully, identifying their expectations and the information they will need, as well as anticipating their reactions to the news each will receive..
•Plan each message carefully before drafting..
•Order the information in each message effectively and design the messages for each audience’s needs..
•Adhere to CCCBS (clear, complete, correct, builds goodwill, and saves time) principles in all your messages. .
•Write each message for maximum you-attitude and positive emphasis at and beyond the sentence level..
•Use strategies we have studied thus far for positive/informative messages, negative messages, and persuasive messages.