You are the new manager of a large car dealership in a Eastern suburb of Sydney. You report to the owner of the business who has no active involvement in the dealership, but has firm expectations about how it will be managed. The owner has given you twelve months to successfully implement total quality management at the dealership. He has instructed you to prepare a short report that describes how the organisation will implement Total Quality Management.
1. Describe how you will prove to the owner that you have successfully implemented Total Quality Management.
2. Write an Action Plan that lists the steps in implementing Total Quality Management at the dealership.
3. Describe each of the steps by stating in plain English what will be done, why it will be done, and who will do it.