Posted: September 16th, 2017

COMPANIES WITH GOOD AND POOR CUSTOMER SERVICE

CASE STUDY 2 BUSN 258 COMPANIES WITH GOOD AND POOR CUSTOMER SERVICE RUBRIC Points Received Points Allowed Content Content addresses assignment requirements: Compare and contrast the customer service reputations of your choice of two companies. Your paper should address the following questions 15 What is the company with good customer relations doing right? What is the stated customer service policy? 15 What is the company with poor customer relations doing wrong? What is the stated customer service policy? 20 What specific, actionable recommendations would you give for improving customer satisfaction for each company? 10 Accurate and complete APA-compliant source citation: 15 Consistent formatting, (fonts, page breaks, headings, headers/footers, cover page, reference page): 10 Meets or exceeds length requirements: (750 words) 15 Spelling & Grammar 100

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