Posted: April 8th, 2015

E*TRADE

E*TRADE

Order Description

Part 2 – Value Creation Process ( Company name: E*TRADE)
In this section, you will describe the company’s process that (1) creates value to the customers, (2) provides the product (goods and services), and (3) supports the strategy identified in your first paper. Included in this assignment will be:
Provide a brief overall description of the process required to deliver the product your team is researching and identify points of interaction with the customer. Select a process that is one of the core competencies. Details of the process do not need to be in this section, they must be provided in the diagram.
A detailed diagram (process flow chart for manufacturing goods and/or service process diagram/blueprint for providing services) of the value added process to deliver your product.
Identify the specific worker positions and skills that are needed to achieve the organization’s core competencies. Discuss the qualifications for these positions, such as required knowledge, skills, abilities, and education level and/or certifications.
***Identify specific equipment (not raw materials) and the function of the equipment needed as part of this process.***
Identify the key performance measures that you believe would be required to evaluate the process and provide results for each.
Innovation and Learning Perspective – Identify the employee competencies, and/or organization’s technology and/or culture that enables the development and introduction of new products into the market; and provide results.
Internal Perspective – Identify the key internal business processes, related to the core competencies of the organization that are important to the organization’s success and provide results.
Customer Perspective – Identify how the organization and 3rd parties measure customer satisfaction and provide results.
Financial Perspective – Identify some key financial measures and summarize why they are important for the organization. Use a table and/or other diagrams to display the important financial measures (e.g. sales growth, profit, etc.) and results.