Posted: May 16th, 2015

health care

Unit Title
Facilitating Change in Health and Social Care Date Issued
19th January 2015

Lecturer Name
FC Jan ’15 Teaching Team Internal Verifier Name
IV Team

Rules and regulations:

Plagiarism is presenting somebody else’s work as your own. It includes: copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the procedures set down by the College. Please see your student handbook for further details of what is / isn’t plagiarism.

Coursework Regulations
1. Submission of coursework must be undertaken according to the relevant procedures – whether online or paper-based. Lecturers will give information as to which procedure must be followed, and details of submission procedures and penalty fees can be obtained from Academic Administration or the general student handbook.
2. All coursework must be submitted to the Academic Admin Office and a receipt must be obtained. Under no circumstances should other College staff accept them. Please check the Academic Admin Office opening hours.
3. Late coursework will be accepted by Academic Admin Office and marked according to the guidelines given in your Student Handbook for this year.
4. If you need an extension (even for one day) for a valid reason, you must request one. Collect a coursework extension request form from the Academic Admin Office. Then take the form to your lecturer, along with evidence to back up your request. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick. The completed form must then be returned to Academic Admin for processing. This is the only way to get an extension.
5. General guidelines for submission of coursework:
a) All work must be word-processed and must be of “good” standard.
b) Document margins shall not be more than 2.5cm or less than 1.5cm
c) Font size in the range of 11 to 14 points distributed to including headings and body text. Preferred typeface to be of a common standard such as Arial or Times New Roman for the main text and Justify margin.
d) Any computer files generated such as program code (software), graphic files that form part of the course work must be submitted either online with the documentation or on a CD for paper submissions.
e) The copy of the course work submitted may not be returned to you after marking and you are advised to have your personal copy for your reference.
f) All work completed, including any software constructed may not be used for any purpose other than the purpose of intended study without prior written permission from St Patrick’s International College.

Outcomes and assessment requirements

Learning outcomes – UNIT 26

On successful completion of
this unit a learner will:
Assessment criteria for PASS

The learner can:

LO1 Understand the factors that drive change in health and social care services 1.1. Explain the key factors that drive change in health and social care services
1.2. Assess the challenges that key factors of change bring to health and social care services

LO2 Be able to evaluate recent
changes in health and social care services 2.1. Devise a strategy and criteria for measuring recent changes in health and social care
2.2. Measure the impact of recent changes on health and social care services against set criteria
2.3. Evaluate the overall impact of recent changes in health and social care
2.4. Propose appropriate service responses to recent changes in health and social care services

LO3 Understand the principles of change management 3.1. Explain the key principles of change management
3.2. Explain how changes in health and social care are planned
3.3. Assess how to monitor recent changes in health and social care services

Merit descriptors Indicative characteristics Contextualized Indicative characteristics
M1

Identify and apply strategies to find appropriate solution

Effective judgment has been made.

Effective approach to study has been applied.

Has measured the impact of recent changes in the organisation against set criteria
OR
Has explained how changes in health and social care are planned AC 3.2

***Has submitted work by the agreed due date****
M2 Select /design apply appropriate method /techniques Relevant theories, methods and techniques have been applied
Has explained the key factors that drive change in the health and social care organisation (AC 1.1)
Or
Has explained the key principles of change management (AC 3.1).

M3 Present and communicate appropriate findings The appropriate structure, approach and range of sources of information has been used Has used appropriate structure, approach and range of sources of information to answers each of the Assessment Criteria in Section A, B and C.
Distinction Descriptors Indicative characteristics Contextualized Indicative characteristics
D1
Use critical reflection to evaluate own work and justify valid conclusions
Conclusions made through the synthesis of ideas, against criteria. Has evaluated the overall impact of recent changes in health and social care (AC 2.3).
D2
Take responsibility for managing and organizing activities Substantial activities, projects or investigations have been planned, managed and organised
Has devised a strategy and criteria for measuring recent changes in health and social care (AC2.1)
OR
Has proposed appropriate responses to changes in health and Social Care Organisation (AC 2.4)
D3 Demonstrate convergent /lateral/creative thinking
Innovation and creative thought have been applied and problems solves Has assessed the challenges that key factors of change brings to health and social care (AC1.2)
Or
Has assessed how to monitor recent changes in your chosen organisation (AC 3.3)

Summary of grades
In order to achieve a pass in a unit • all learning outcomes and associated assessment criteria have been met
In order to achieve a merit in a unit • pass requirements achieved
• all merit grade descriptors achieved
In order to achieve a distinction in a unit • pass and merit requirements achieved
• all distinction grade descriptors achieved

The College feels it is important that students develop good time management skills which will not only benefit them during their academic studies but also in future employment. We are in future therefore going to limit grades on work that is submitted late or very late to a pass grade even if the work itself is at a higher level. This is to ensure that all students are treated equally, those who submit on time should not be put at a disadvantage by those students who take longer to submit the work but have the opportunity to gain a higher grade. The only exception to this are students who have verifiable extenuating circumstances.

Academic Administration WILL NOT issue extension forms to students unless they have written evidence from an official source which confirms the student’s inability to submit on time. This would need to come from e.g. a GP, Council. Hospital, etc., and must be relevant to the time when submission was due. So if the student was in Hospital 6 months ago this does not affect their current ability to submit.

Please DO NOT ask academic administration for an extension form unless you have verifiable evidence.

Assignment:

For this assignment you must effectively demonstrate your understanding and skills in facilitating change in Health and Social Care Organisations. To do so you must carry out the tasks below in relation to the CQC report for Royal United Hospital Bath NHS Trust (RUHB). Carefully read the CQC report for Royal United Hospital Bath NHS Trust (RUHB). The CQC reports showed a need for urgent changes in the Hospital. Then, imagine that you are a Team Leader or Manager and you are responsible for facilitating change. You are required to identify and make required changes before the next CQC inspection. To carry out this task, you must carry out research on relevant available literature / data sources to answer the tasks below. It is advisable that you consult relevant sources of literature and data (e.g. free NHS or CQC online reports and texts) on the organization to fully understand the context of change.

Please note: CQC report for Royal United Hospital Bath NHS Trust (RUHB) is uploaded on STP Online and can be found in the folder titled ‘Royal United Hospital Bath Case Study for FC Assignment’

Format: Written REPORT, this will be in three sections TASK A, B and C with each assessment criteria as a subheading.
Total word count: 3000 words +-10%

Task A (1000 words +- 10%)

In relation to RUHB CQC report

• Explain the key principles of change management (AC 3.1; M2, M3)
• Explain the key factors that drive change in health and social care ( AC 1.1; M2, M3)
• Assess the challenges that key factors of change brings to health and social care services (AC1.2; M3, D3)

[To answer the above assignment criteria you need to explain the key principles of change management e.g. Reducing Resistance, ADKAR, Kubler-Ross, Lewin’s model, Kotter, etc., to be considered for successful planning, implementation and monitoring of change in RUHB (AC3.1). Identify the internal and external factors of change (AC1.1). You can use PEST Analysis or SWOT Analysis to illustrate the factors driving change in RUHB (this is optional). You should be able to show the potential Challenges of these factors for service users, staff and the organisation, why you identified these factors and some potential priorities for change (AC1.2).

Task B (1000 Words +- 10% )

In relation to RUHB CQC report

• Explain how changes in health and social care are planned (AC 3.2,M1,M3)
• Propose appropriate service responses to recent changes in health and social care services (AC 2.4, M3, D2 )
• Devise a strategy and criteria for measuring recent changes in health and social care ( AC 2.1, D2,M3)

[To answer the above assessment criteria explain how you can plan change to meet the change priorities you identified earlier in RUHB (AC3.2). You are to propose/implement the changes that are needed in RUHB in respond to the recent changes highlighted in the CQC report (AC2.4) You have to devise own criteria and strategies to show how you will measure the impact of recent changes which you have implemented in RUHB for all the different stakeholders (AC 2.1)]

Task C (1000 words +- 10%)
In relation to RUHB CQC report

• Measure the impact of recent changes in health and social care services against set criteria (AC 2.2 M1, M3)
• Evaluate the overall impact of recent changes in health and social care (AC 2.3, M3, D1)
• Assess how to monitor recent changes in health and social care services (LO3.3, M3,D3)
[To answer the above assessment criteria, you should measure possible impacts both negative and positive of your implemented change on service users, professionals and the organization to compare the options AC2.2. You should evaluate the overall impact both benefit and dis-benefit that changes (such as impact of PEST factors) can have on organization, service users, professionals in health and social care (AC2.3). And assess how the changes could be monitored during / after implementation using the performance monitoring tools AC 3.3. You need to read and research extensively into the background RUHB type to understand the context of change and how change might be measured, evaluated and monitored]

Formative assessment
You will receive formative feedback and comments on your report, which you must submit in Week 4 (Task A), Week 7 (Task B) and Week 10 (Task C). This can be shown to your lecturer as a printed version in class or emailed to your lecturer for one-to-one consultation. You will be given feedback on work you present formatively. Please use the feedback to improve on your work before your final submission.

Feedback

Strengths

Areas for Improvement

Lecturer Signature: Date: