Posted: September 7th, 2015

Human Services Agency Analysis: HeartShare Human Services of New York .

1. Select a human services agency and analyze the overall cultural competence.

2. Conduct at least one informational interview with an employee at the organization to support your analysis.

3. Specifically and thoroughly answer the questions (items A-G on concluding page of Chapter 2 in the text book: Diller, J. (2015). Cultural diversity: A primer for human services (5th ed.). Belmont, CA: Brooks/Cole Cengage. You will locate 4 or 6 outside recent and scholarly sources to support your answers to these questions.

4. In addition, thoroughly describe and provide examples of any ethnic conflict that affects the primary population that is being served by this agency.

5. Analyze, determine, and describe the bias in cross-cultural service delivery.

6. Apply relevant theories discussed in class to support your cultural competence analysis and paper discussion. Support items 2 – 5 of your paper with an additional 4 to 6 scholarly sources.

7. Determine and describe any recommendations that you would have for this organization to improve in these areas.

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