Manage Information or Knowledge Management System

1. Choose one policy and its associated procedures and describe how you monitor its implementation, compliance and effectiveness.

2. List the key legislation, codes of practice, and national standards that you must comply with.

3. Identify two implementation issues and two problems from implementation, and:

• describe the issues and problems
• describe how you addressed them
• describe how you monitored resolution

You must identify how your processes covered:

• problem reporting
• logging and collating of problems reported
• initial response to the person reporting the problem
• preliminary evaluation of problem seriousness and means to solve
• prioritising of problems
• assignment of problems to be solved
• management of any changes to systems, training, documentation and policy and procedures
• reporting of solutions

informing complainant of problem resolution

1. As part of your overall monitoring and evaluation processes, you need to be collecting user feedback. Describe how you have used this feedback to monitor integration of your system with other organisational data and information systems.

1.   Describe how you collect information on achievement of performance measures.

1. Describe the processes that you have in place to manage contingencies such as system failure or technical difficulties. Detail the technical specialist help you access.

1. Provide your Assessor with a copy of your analysis of the effectiveness of the system after implementation, and your report on its strengths and limitations. Describe how your review aligns with the picture of the system that you presented in Assignment 1.

2. How well does the system contribute to your business and operational plans?

3. What recommendations for improvement to system, policy or work practices have you made in the light of your analysis and review?

1.   Describe your organisation’s customer service standards, and discuss how well they incorporate customer specifications.

1.  What kind of data would you need collect to be able to fairly and effectively monitor how your team meets quality and delivery standards?

1.  Describe the problem solving model that you use when overcoming problems and adapting customer service, products and services.