Posted: September 13th, 2017

Managerial Accounting

Paper, Order, or Assignment Requirements

Course	ICA60111 Advanced Diploma of Information Technology
Unit of Competency	BSBWOR502B Ensure team effectiveness
Term and Year	Term 4, 2014
Trainer	Oimi Tam
Duration of Training and Learning
Mode of Training and Learning		Face to face Training and eLearning
Pre requisite Units		None

Last Modification Date			Oct 2014
Proposed Review Date			March 2015

Unit Summary: Descriptor, Application

This unit describes the performance outcomes, skills and knowledge required to lead and manage teams of people in the workplace, including volunteers where appropriate.
The unit focuses on modelling high standards, developing commitment and managing team performance through effective leadership.
This unit applies to frontline managers and supervisors who are responsible for leading and motivating teams in any industry context. It requires the application of highly developed communication, interpersonal and leadership skills with a strong focus on team development.

Learning Outcomes: Elements and Performance Criteria
Establish team performance plan
1.1	Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives
1.2	Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team
1.3	Support team members in meeting expected performance outcomes
Develop and facilitate team cohesion
2.1	Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team
2.2	Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
2.3	Provide feedback to team members to encourage, value and reward individual and team efforts and contributions
2.4	Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed
Facilitate teamwork
3.1	Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes
3.2	Support the team in identifying and resolving work performance problems
3.3	Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders
Liaise with stakeholders
4.1	Establish and maintain open communication processes with all stakeholders
4.2	Communicate information from line manager/management to the team
4.3	Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders
4.4	Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Required Skills

communication skills to explain team goals, to address team conflict and to build an environment of trust
planning and organisational skills to keep team on track and focussed on work outcomes

Required Knowledge

group behaviour
strategies for mentoring and coaching to informally guide and instruct team members
Issue resolution
strategies for gaining consensus

Critical Aspects for Assessment and required Evidence.

Evidence of the following is essential:

range of techniques that can be used to build work teams, strengthen communications in the team and resolve issues
methods for engaging with stakeholders and obtaining advice from outside the work team, to ensure team is focussed and on track
knowledge of group behaviour.

Learning Aids

Text book
Handouts
Power Point slides
Readings on Case Studies and related topics
Class activities
URLs for web sites related to specific Topics
Video / You Tube
Resources available on College intranet
Data projector

Text book

Author, (Year), Title, Edition, Publisher

Recommended references

McShane S, Olekalns M, Travaglione T, 2010, Organisational Behaviour on the Pacific Rim, 3rd Edition, McGraw Hill
Dalglish C, Miller P, 2010, Leadership-Understanding its Global Impact, 1st Edition, Tilde University Press
Carlopio J, Andrewartha G, 2008, Developing Management Skills, A Comprehensive Guide for Learners, 4^th Edition, Pearson Education Australia

Training Schedule

Session Topics

Class Activities / Assessment

Resources

Mon

Establish team performance plan

(element 1.1 &1.2)

Learning Terminology to Build Teams Activity. Discussion

PPT,

Research

Tue

Establish team performance plan

(element 1.3)

Class discussion, Assessment

PPT

Case Study

Reading References

Mon

Develop and facilitate team cohesion

(Element 2.1 & 2.2)

Team Building Exercise

Review for Assessment 1

Class discussion

PPPT

Case Study

Research

Tue

Develop and facilitate team cohesion

(Element 2.3 & 2.4)

Class Activities

PPT

Case Study

Research

Mon

Facilitate teamwork

(Element 3.1)

Assessment 1

Class Discussion

PPT

Case Study

Readings & research

Tue

Facilitate teamwork

(Element 3.2 & 3.3)

Assessment 1 Due

Class Discussion

PPT

Case Study

Reading & Research

Mon

Liaise with stakeholders

(Element 4.1 & 4.2)

Assessment 2

(Case Study)

Effective Communication Exercise, Class Discussion, Review Assessment 2

PPT

Case Study

Readings & Research

Tue

Liaise with stakeholders

(Element 4.3)

Assessment 2 Due

(2 leadership observations)

Assessment 1 Due

PPT

Case Study

Reading & Research (Sources)

Mon

Liaise with stakeholders

(Element 4.4)

Assessment 3

(Written Assessment )

Written Test

PPT

Readings & Research

Tue

REVIEW

Review Aims, Objective & Outcomes/Competencies of the Unit. Feedback to Learners.

Overview of Assessments
Assessment Method	Assessment Number and Description	Session Due
Written Assessment or Project	Assessment 1 – 40% Project	3
Case Study	Assessment 2 – 40% Case Study A and B	4
Written Test	Assessment 3 – 20%	5

Students must keep a copy of assessment work submitted.

In this Unit of Competency, to achieve the overall grade of “Competent” a student must receive the grade of “Satisfactory” in all assessment items AND must satisfy all Elements and Performance Criteria.

Attendance and Participation

Student attendance is required in at least 80% of the sessions for this Unit.

For further details, refer to Attendance Policy 1.10

Student active participation in each class is important to ensure the successful academic outcome of achieving the grade of Competent in this Unit.

Academic misconduct

Your assignment must be your original work. Exchange of ideas can be considered educationally valuable; however, excessive collaboration will be regarded as plagiarism. For example, copying parts of other assignments, even if subsequently modified, is plagiarism. You may include direct quotes from any source, but these must be small (e.g. one or a few sentences) and must be properly referenced.

Academic misconduct will be penalised in accordance with the College rules and regulations. The assessment process may require some students to attend an interview in order to explain aspects of any assessment item.

For further details, refer to Assessment Implementation Policy 1.2.

Also refer to the Student Code of Behaviour, signed by all students during Orientation at commencement of their course.

Competency Based Learning

Competent: C

The candidate who demonstrates Satisfactory performance in all Assessments in this unit will receive the overall grade of Competent

Not Yet Competent: NYC

The candidate who fails to demonstrate Satisfactory performance in any assessment will need to repeat the particular assessment. The candidate who fails to demonstrate Satisfactory performance in all assessments by the end of Term, will receive the grade of Not Yet Competent

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