Posted: August 5th, 2015
Managerial Communication
MBA501 Quiz Week 7 Chapter 5
- Select the most formally worded statement.
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- I’ll look into the problem and will try to come up with a solution that is feasible.
- I’ll send you the report after I’ve analyzed it thoroughly.
- Thanks for letting me know, I’ll send you an updated version when time permits.
- I will consult with my superiors on the matter and report back to you by tomorrow.
- FYI, I’ve sent the final document to the client as you had stated in your previous mail.
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- The you-viewpoint:
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- should typically be avoided in a business communication.
- emphasizes the writer’s perspective.
- cannot be used in sentences containing the words “we” and “mine.”
- places the writer at the center of things.
- is specially important when delivering bad-news messages.
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- You have received an email from a customer who claims that his package contained a size ‘M’ T-shirt as opposed to the size ‘L’ T-shirt that he had ordered. Which of the following openings handles the subject most positively?
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- A replacement size ‘L’ T-shirt has been shipped and will reach you by tomorrow.
- We are sorry but we could not entertain your order.
- We are sorry, we will be sending a replacement at the earliest that is of the size you ordered.
- The error is because of a newly hired employee who is unfamiliar with our system.
- A size ‘L’ version of your T-shirt was unavailable, hence a size ‘M’ version was shipped.
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- Which of the following statements is least conversational?
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- Here is a detailed cost analysis for the proposed project.
- I cannot quote the exact requirements for the project, but here are the estimates.
- Enclosed is the spreadsheet with all the elements of the project and corresponding costs.
- Enclosed please find an estimate whose confirmation will aid the procedures of the project.
- I’ve attached a preliminary estimate of our requirements for this project.
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- Which of the following statements is most conversational?
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- Enclosed please find the details of the products about which you had enquired previously.
- You will find the details of the products you had enquired about enclosed within the document.
- In accordance to your request, I herewith attach details of those specific products.
- This is to acknowledge receipt of your request for product details which will be addressed.
- Kindly find attached information related to products that you have expressed interest in.
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- In which of the following cases will the style of communication be least formal?
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- Writing a crisis response or official reprimand.
- Communicating with someone at a higher level than the writer.
- Communicating with a letter, long report, or external proposal.
- Communicating with a well-acquainted co-worker or associate of the writer.
- Writing a ceremonial message, such a commendation or inspirational announcement.
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- Important information can best be emphasized by including it:
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- in the middle statement of the middle paragraph.
- in long, convoluted sentences.
- in the middle statement of the last paragraph.
- in a dependent clause or modifying phrases.
- in the last statement of the last paragraph.
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- Which of the following best exemplifies the we-viewpoint?
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- You must specify the color of the product to complete the purchase order.
- The package you ordered will reach you by the end of this week.
- We will do our best to assist you with your problem.
- If you do not return the item within the specified date, you will be fined.
- Our policy ensures that your family members get all the benefits that you do.
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- Which of the following statements handles its subject most negatively?
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- We have the cell phone you have requested in other colors.
- We do not have the cell phone you have requested.
- Only the red and blue versions of the cell phone are currently available.
- You will be notified as soon as we have your requested product in stock again.
- You can book in advance for the next batch of the requested product.
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- Which of the following statements avoids the use of rubber stamps?
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- Please feel free to contact me for any further clarifications.
- Thank you for choosing us.
- The MP3 player you requested, will reach you latest by Monday.
- I deeply appreciate your assistance and cooperation in this matter.
- I will be happy to clarify any queries you may have for me.
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