Posted: December 17th, 2014
marketing
Order Description
Providing
excellent
service
quality
and
high
levels
of
customer
sa/sfac/on
are
at
the
heart
of
any
Customer
Rela/onship
Management
program.
Within
the
department
or
division
that
you
work,
highlight
any
improvements
that
you
think
could
be
made
in
terms
of
the
levels
of
service
quality
provided
the
customers.
You
may
choose
to
use
the
3
āPā
framework:
People,
Physical
evidence
and
Processes
or
any
other
relevant
framework
to
structure
your
observa/ons.
2000
words
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