Posted: September 5th, 2013
Mcdonalds or Burger King restaurant
Paper instructions:
Visit a near by Mcdonalds or
Burger King restaurant. Observe the activities and the behavior of all the employees, both during a busy period and during a period of few customers.
To what extent do you think the employees ( or at least some of them) are working as a group, as contrasted with working as individuals with only
individual responsibilities?
Do you think that if the employees worked as a group it would help to
improve efficiency and service? As a manager of the restaurant what actions can you take to encourage a greater degree of group effectiveness? How can
management shape behaviors and encourage either?