Posted: September 27th, 2016
Ms. Smith and Mr. Wong own an insurance agency. A Pareto chart reveals that most frequent complaint of their clients is rudeness on the part of the office staff. The logical next step for Smith and Wong is to:
a – clean the place out, for rudeness is intolerable and responsible employees should be fired immediately
b. plot the severity of complaints on a histogram to judge the sincerity of the complaining clients
c. use rudeness to clients as the main spine for a followup fishbone chart and associated analysis to discover causes
d. create a scattergram plotting number of clerical staff employees as a function time.
I believe it is B not sure
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