Posted: August 27th, 2013

OB in Action Case Analysis: Google’s “Three-Thirds” HR Team

•Using Table 11-1, what must be done to turn Google’s HR group into a team?.
•Explain how Google’s HR team members could have been instructed in the teamwork competencies from Table 11-3..
•How important is trust to a cross-functional team? Describe how managers can build trust among cross-functional teams, which comprise diverse backgrounds and differing perspectives..
•Explain which type of cohesiveness, socio-emotional or instrumental, is more important in this type of cross-functional team..
•What strategies would you offer Google’s Laszlo Bock to help in creating, developing, and leading effective cross-functional work teams?
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