Posted: September 11th, 2015

Operations management in a Global Supply chain’

This assignment is designed to enable you to show an understanding of how processes, services and products are being brought together within a supply chain to deliver against the desires of cost and customer.

You will need to identify an organization, its customers along with its order winners and qualifiers.

It will require you to conduct a review of the literature in the subject area of Operations and supply chain management. Specifically, how the purpose of operations management systems support the wider supply chain in delivering supply chain surplus (profit) and customer service.

Following the academic literature, you will be expected for your chosen organization to identify the aspects of supply chain strategy that are underpinned by Operations Management against the 5 perspectives of Operations management.

Finally identify an area within your chosen organization, recommending how Operations management could be utilized to deliver greater supply chain cost and service metrics, using the literature and course text to support your arguments.

Within a report format answer the following questions:

1. Establish the scenario for the assignment by selecting an organization and preparing a description of :

a) The main products and services provided by the organization
b) Who are the main customers?
c) What are the order qualifiers for the organization?
d) What are the order winners for the organization?
(5% of word count)

2. Prepare a review the literature on the subject of Supply Chain Management as a reflection of customer expectations. Critically review and discuss the authors, their views on the subject and their frameworks describing the concepts, applications and benefits available to business in general and appropriate for an organization similar to the type you have chosen.

Consider at least 8 journal articles no older than 5 years
(45% word count)

4. For your chosen organization identify the supply chain and Operations management elements that exist to support its function against the 5 perspectives of operations management.
(20% word count)

5. Identify a supply chain improvement, (using your literature review and course core text to support) discuss how operations management can deliver either greater customer service or cost benefit to the organization.
(30%word count)

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