Posted: September 17th, 2017
• Describe your comprehension of the article highlighting key points (2 to 3 pages).
• Discuss the origins of the term TQM and fallacies about BPR as presented in the article (3 to 4 pages).
• Discuss the overall theme is that improvement is better viewed as a revolutionary process than a revolutionary event (3 to 4 pages).
• Critique the quality gurus and prescriptive solutions (3 to 4 pages).
Macdonald J. (1998). The quality revolution – in retrospect, The TQM Magazine, Volume 10 Number 5.
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