Posted: August 11th, 2015

Passengers Questionnaires

1. What is your gender –
 Male
 Female
2. What is your age?
 Below 25
 26 to 35
 36 to 60
 Above 60
3. The highest academic qualification
 High School Education
 College Diploma
 Bachelor
 Masters
 PhD
 Other
 If you selected Others, please specify:
4. I’m from
 Asia Pacific
 Middle East
 Europe
 Africa
 Other
 If you selected Others, please specify:
5. What is/was your main purpose for this air trip?
 Business Travel
 Tourist
 Other
 If you selected Others, please specify:

6. How do you rate the customer care services of our airport staffs?
 Very satisfied
 Somewhat satisfied
 Neutral
 Somewhat dissatisfied
 Very dissatisfied
7. How frequently do you use our airport?
 Daily
 Weekly
 Every 2 – 3 weeks
 Monthly
 Every 2 – 3 months
 Once or twice yearly.

8. How do you rate your entire experience at the airport today?
 Very satisfied
 Somewhat satisfied
 Neutral
 Somewhat dissatisfied
 Very dissatisfied
9. Please rate the level of knowledge of our airport staffs regarding airlines rules and regulations
 Very poor
 Poor
 Fair
 Good
 Very Good

10. How knowledgeable is our airport security desk?
 Very poor
 Poor
 Fair
 Good
 Very Good
11.Kindly rate MCT International Airport security services
 Very poor
 Poor
 Fair
 Good
 Very Good
12. Kindly rate MCT International Airport customers’ care services
 Very poor
 Poor
 Fair
 Good
 Very Good

13. Kindly rate MCT International Airport Information desk for new airlines / passengers
 Very poor
 Poor
 Fair
 Good
 Very Good
14. Are you aware what deregulation in airline industry is?
 Yes
 No
15.Have the customers’ services level improved after deregulation?
 Yes
 No
16.What is your suggestion to improve our customers’ services in the face of deregulation?

17. Do you feel any uncomfortable in parking your car within airport?
 Yes
 No
 If no please say the reason:

18.Are you satisfied with the baggage loading, and delivery time?
 Yes
 No
 If no please specify the reason:

19. Are you satisfied with Airline check-in system in the airports?
 Yes
 No
 If no please specify the reason:
20.Are you satisfied with the check in and check out in Immigration?

 Yes
 No
 If no please specify the reason:

21. For how long have you used our airport?
 Less than 6 months
 1 year to less than 3 years
 3 years to less than 5 years
 5 years or more.
22.Kindly our airport compared to others you have used within this year?
 Yes
 No

If no please suggest appropriate area to improve:
23.Please rate us based on our operating staffs
 Very satisfied
 Somewhat satisfied
 Neutral
 Somewhat dissatisfied
 Very dissatisfied

24.How do you rate our managers?
 Very satisfied
 Somewhat satisfied
 Neutral
 Somewhat dissatisfied
 Very dissatisfied

Do you have any suggestions for improvement?
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