In a pediatric clinic, many Spanish-speaking patients are unable to commu- nicate by phone with the receptionists and caregivers because of language barriers. (FADE)

Select the improvement model that would work best for the following performance prob- lems. Explain your choices.

Patients’ overall satisfaction with the emotional support provided by nurses is lower than the satisfaction levels reported for other hospitals. (PDSA)

In a pediatric clinic, many Spanish-speaking patients are unable to commu- nicate by phone with the receptionists and caregivers because of language barriers. (FADE)