Posted: March 18th, 2016

You are a Program Management Consultant who has been hired to make recommendations to the PMO about how to further improve current PMO delivery effectiveness.

Airline Case Study Instructions

First, read the book case study found in Chapter 18 referenced below in the UD Library 24×7 books section:

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Chapter 18 – From Start to Flight Level: Implementing Project Portfolio Management at a Midsized Airline
http://dbproxy.udallas.edu/login?url=http://dbproxy.udallas.edu:2225/library.asp?^B&bookid=44933&chunkid=519947735&rowid=963&refid=RKM5Y
The PMOSIG Program Management Office Handbook: Strategic and Tactical Insights for Improving Results
by Craig  Letavec and Dennis Bolles (eds)
J. Ross Publishing (c) 2011
9781604270440

This case study examines a real world situation demonstrating how a PMO was initially set up with no portfolio management capabilities.  When a new PM architecture technology investment was made, improvements in Service delivery were realized with visibility to the complete lifecycle of all Program Projects. As a result, PM teams were better able to manage scope, dependencies, issues, risks and other technical Service delivery outcomes.   To maximize data/reporting analysis benefits to the PMO, the tool was also integrated with their financial data systems and enterprise resource planning (ERP) system.

You are a Program Management Consultant who has been hired to make recommendations to the PMO about how to further improve current PMO delivery effectiveness.