Posted: June 11th, 2016
You have recently been asked to revamp the new employee training for the call center customer service representatives of an investment management firm. What are the essential components and/or considerations necessary to make this an effective training program?
You have recently been asked to revamp the new employee training for the call center customer service representatives of an investment management firm.
What are the essential components and/or considerations necessary to make this an effective training program?
Why are they essential?
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