Posted: December 22nd, 2014

relationship between service quality and customer satisfaction

relationship between service quality and customer satisfaction

sercive quality affects to customer satisfaction.
If service quality increase, customer satisfaction will increase especially in hotel industry.

design a research project.
The project will address a business issue and/or problem.

The research project contains five main sections:
I. Statement of the Problem,
II. Background Literature Related to the Problem,
III. Method (Overall Research Design, data collection, etc.),
IV. Analysis and Results, and
V. Summary, Conclusions, and Recommendations.

Option A-You design an individual project with chapters I, II, and III

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