Posted: January 8th, 2015

Service management experience

Service management experience

Order Description

The service experiences was taken in Build a Bear store where I can create one of a kind stuffed toy of my own.
There is a 8 steps guide to follow, can be found here -> http://www.mallofamerica.com/content/files/build-a-bear_creation.pdf

and the concept of the essay is Service Coproduction: viewing the customer as a productive resource in the service delivery process, which requires roles to play and

scripts to follow. A guideline and some journal articles will be uploaded shortly for references used if needed. Thanks so much for the service! Please let me know if

you have any questions in regard of the assignment. Truly appreciated!

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