Posted: April 15th, 2015

strategies to manage embarrasing or difficult situations

strategies to manage embarrasing or difficult situations

Order Description

Learning Outcomes and what you are asked to do.

L.O 6: identify aspects of the nurse/patient relationship which might be difficult or embarrassing.
L.O 7: understand the process preceding anger and aggression
L.O 8: identify ways of using listening skills.

Evidence needed for the assessment criteria.

criteria 6.1 analyse key issues and demonstrate strategies to manage embarrasing situations.
criteria 7.1 demonstrate how to use strategies needed to handle interpersonal and intra-personal conflicts constructively.
criteria 8.1 evaluate the use of different kinds of listening skills in order to encourage exchangesthat are both useful and accurate.

– you will need to produce the work for three criteria in the form of a written account that has a minimum of 750.
-this could be done in three sections, one for each criterion. you could complete this as a chart with some bullet pointed suggestions for part of the work.

you could detail examples and communication skills that you have used in work based situations as partof evidence.

Include how the knowledge and understanding gained will help in your future professional role.