The Rambunctious Car Salesperson

Paper instructions:
Emily went to the local Honda dealer to look for a new car. Her old car had seen its last days, so she decided to buy either a Honda or Toyota. After she looked over the models on the showroom floor for several minutes, Larry the car salesperson approached her and introduced himself. Emily said she was shopping around comparing features and prices. Larry asked several questions and determined Emilyinterest was centered on the Honda Civic.
She seemed interested, so they went for a test drive. Everything went well. She liked the way the car handled and was satisfied with its performance. After she returned to the dealership, Larry invited her into his office. There he proceeded to show her the available options and discuss the prices. At that point, he took an order form from his desk and started writing down her name and asking her for her address, place of employment and other details.
She seemed shocked, almost startled. She said to Larry, With that, Emily thanked Larry for his time and started to get up from her chair.
Answer the following questions.
1. What mistakes did Larry make and why?