Posted: February 11th, 2016
This question pertains to graduate level – Operations Management course. Discuss the 5 distinctive service characteristics as they relate to high end auto dealerships, such as Volvo.
This question pertains to graduate level – Operations Management course.
Discuss the 5 distinctive service characteristics as they relate to high end auto dealerships, such as Volvo.
1. Intangibility
2. Perishability
3. Heterogeneity
4. Simultaneity
5. Customer Participation in the service process
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