Posted: March 21st, 2015

TQM W1 ASS

TQM W1 ASS

Read the case study on the article attached:

Oakland, J. S. (2003) TQM: text with cases. 3rd ed. Oxford: Butterworth-Heinemann.

Assess the effectiveness of the strategy of seven steps to ‘Revitalising Quality’ at BT Retail and evaluate the role and performance of management in its implementation.

The following conditions must meet in the paper

1) The answer must raise appropriate critical questions.

2) The answer must include examples from experience or the web with references from relevant examples from real companies.

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